Our terms of Sale

Please have a read of these terms carefully before you place your order with us.  These terms will detail the following:

  • How we supply our products to you
  • Details of the contract between us
  • Information on what to do if things don’t go to plan

Please note that our products are not intended to treat, cure, or prevent any diseases or medical conditions. If you believe that you may have a medical condition, please consult a healthcare practitioner before using any food supplement products. If you are pregnant or are receiving medical treatment, please consult your practitioner before proceeding. Keep all products away from children.

Information about us and how to contact us

Supplement Guru ("we", “us” and “our”) is a trading name of Vitality Products Limited a company registered in England and Wales. Our company registration number is 12600129 and our address is at 64 International House, Nile Street, London, N1 7SR. 

You can contact us by writing to us at hello@supplementguru.co.uk or by post to Supplement Guru, PO Box 5013, Hornchurch, London RM12 9HR.

Description and images of Our products

Although we have made every effort to ensure the accuracy of descriptions and specification they may vary from those given on our site and we reserve the right to make changes which do not materially affect the quality of those products. Please take a read of the packaging on the items you receive. 

There may be some differences in product packaging received to what is shown on the website.

Orders (our contract)

You may order products from our site (www.supplementguru.co.uk) once you have made it through the checkout process you will receive an acceptance of order confirmation. This is the point at which we come into contract with you.

There may be limited cases where we become out of stock on a particular product. If this happens we will inform you and you will have the right to refund or to wait for the product to come back into stock.

We currently only service customers in the UK. We cannot ship outside of the UK at this present moment. 

Cancelling Orders

You have the right to cancel your order at any time up to 14 days after your products have been delivered. Please follow the cancellation process set out on our site, if you cannot find this information, please contact us on support@supplementguru.co.uk and we will be happy to assist you further. 

If you cancel your order after it has been dispatched, then you must contact us at support@supplementguru.co.uk where we will be able to advise on the next steps. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service. Please ensure that you read and follow the storage instructions.

We will offer a refund on the price you have paid and to the original method of payment.

We are unable to accept returns for products which have been opened. However, your statutory rights concerning the quality of those products will be unaffected.

Delivery

The delivery methods and their costs are listed at the checkout stage, you can also find more information on our shipping policy page

We will arrange for delivery of your products via the method chosen at checkout. We will use reasonable endeavours to deliver within no longer than 30 days. However, the time for delivery will not be essential to the contract between us.

If supplies of our products have been adversely affected by an event/s outside of our control then we will contact you as soon as possible to notify and update you on the steps we are taking to minimise disruption. Provided we do this we will not be liable for delays caused by the event, however if there is a risk of substantial delay you will be able to contact us to request a refund on the un-deliverable goods. 

Goods become your responsibility from the time we deliver the product to the address provided by yourself.

Product supplies can be interrupted by the following reasons:

  • To deal with technical problems or make minor technical changes;
  • To update the product to reflect changes in relevant laws and regulatory requirements
  • To make changes to the product as informed by third parties

Our rights to end the contract

We may end the contract for a product at any time by writing to you if:

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example corrections to delivery information;
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.

From time to time we may have to withdraw a product. We may write to you to let you know that we are going to stop providing the product. If this is the case we will let you know at least 2 weeks in advance ceasing the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

If there is a problem with the product

If you have any questions or complaints about our products, please contact us. You can write to us at support@supplementguru.co.uk.

We are under a legal duty to supply products that are in conformity with this contract.

Nothing in these terms will affect your legal rights as a consumer. For detailed information on your rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If you wish to exercise your legal rights to reject products you must return them to us at the following address Supplement Guru, PO Box 5013, Hornchurch, London RM12 9HR.

Price and payment

The price of the product (which includes VAT) will be the price indicated on the final order page at checkout. We take reasonable care to ensure that the price of the product advised to you is correct. 

It is always possible that, despite our best efforts, some of the products we sell may be priced incorrectly. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Payments must be made at the time we accept your order and will be processed using our payment system. We accept payments using credit or debit card, PayPal, Apple Pay or Google Pay.

Our responsibility for loss or damage suffered by you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Other than as set out below our aggregate liability to you under these terms (whether in contract, tort, arising as a result of negligence or breach of statutory duty or otherwise) shall not exceed 150% of the amount you have paid to us in the year preceding the claim.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

Please see our Privacy Policy for how we deal with personal information. 

Other important terms

We may transfer our rights and obligations under these terms to another organisation.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts which shall have exclusive jurisdiction.

Updated: December 2021